Terms & Conditions

Terms & Conditions

Welcome to darcyandgrey.com.  To ensure that you have the best possible experience with us please read our Terms & Conditions. 

The following Terms and Conditions of Sale govern the offer and sale of products on our website www.darcyandgrey.com.  The products purchased on darcyandgrey.com are sold directly by Darcy & Grey Ltd ("Darcy & Grey" or the “Vendor”), with registered office at 25 Priory Drive, Eden Gate, Delgany, Co Wicklow, Ireland, business register number 586215.

OUR BUSINESS POLICY

Darcy & Grey offers goods for sale on daryandgrey.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

"Consumer" shall mean any individual who is acting for purposes that are outside his or her trade, business or profession.  If you are not a Consumer, please do not buy any products on daryandgrey.com.

Darcy & Grey reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with Darcy & Grey's business policy.

These Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on daryandgrey.com between the users of daryandgrey.com and Darcy & Grey Ltd.

How to Execute a Contract with Darcy & Grey

In order to place an order for the purchase of goods on daryandgrey.com, you must fill in the online order form and send it electronically to Darcy & Grey, following the relevant instructions.

In order to proceed with the purchase of your order.  You will need to check your order.  The order contains information on the main characteristics of each items ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, dispatch and delivery terms for the purchased products, delivery costs, and references to the terms and conditions for returning purchased products, procedures for handling trader complaints, delivery costs, as well as the Vendor’s details, mailing and e-mail addresses, and the deadline by which the Vendor promises to deliver the goods.  The Vendor will also provide you with a summary of the terms and conditions for exercising your right of withdrawal and the procedures and time limits for returning the purchased products (according to the Returns Slip).  You will also be informed of the circumstances under which you would lose the right to withdraw from the contract, in accordance with consumer protection legislation.  If applicable to the purchase, you will be informed that, in the event of withdrawal, you will be required to bear the cost of returning the products.  You will in any event be reminded that there is a legal warrantee in conformity with the products.

Our order form, which appears immediately prior to the conclusion of the purchase contract, provides you with brief information regarding the essential features of goods ordered, the price (including all applicable taxes or fees) and the shipping costs (including any additional costs you would incur for having chosen another type of shipping and delivery that is faster than the standard service).  An order shall be deemed submitted when Darcy & Grey receives your order form electronically and the order's information has been verified as correct.

Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale.

When transmitting the order form, you will be advised that forwarding the order constitutes an obligation to pay the price indicated.  The order form will be filed in our database for the time required to process your order and as provided by law.

Before submitting the order form, you will be asked to identify and correct possible input errors.

The submission of orders to Darcy & Grey must be in English.

After your order form has been submitted, Darcy & Grey will process your order.

Darcy & Grey may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available.  In the above cases, we shall inform you by e-mail that the contract has not been executed and that Darcy & Grey has not carried out your purchase order specifying the reasons thereof.  If the products displayed on darcyandgrey.com are no longer available at the time of your last access or once Darcy & Grey has received your order form, Darcy & Grey shall inform you of the unavailability of the ordered products within thirty (30) days of the day after Darcy & Grey has received your order.

If the order form has been sent and the price has been paid for items that are no longer available, Darcy & Grey will refund the amount paid for those items, without undue delay, and the contract between the parties will be deemed to have been terminated.

By submitting an order form to Darcy & Grey you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale in your contract with Darcy & Grey.  Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on daryandgrey.com.

Once the contract has been entered into, the Vendor will send you by e-mail a receipt of the purchase order.  By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on darcyandgrey.com.

Upon submission of an order form, Darcy & Grey shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (Terms and Conditions of Sale, the products' main characteristics, detailed information on price, terms of payment, return policy and shipping costs).

We would like to remind you that all items purchased are intended for use in the country they were ordered from.  If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. Darcy & Grey shall not be held liable.

GUARANTEES AND PRODUCT PRICE INDICATION

Products sold by darcyandgrey.com are purchased by Darcy & Grey directly from fashion houses, fashion and home-ware suppliers and dealers, carefully selected for their stringent quality control.

The main characteristics of products are shown on darcyandgrey.com on each product page.  The products offered for sale on darcyandgrey.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor display functions.

Prices are subject to change.  Check the final price of sale before sending the relevant order form.

Orders made from a Country site different from the one you are shipping to, or to addresses to which Darcy & Grey cannot deliver, will be automatically cancelled.

In accordance with consumer protection legislation, you will be liable for any decrease in the value of products purchased on darcyandgrey.com resulting from any use of the same products other than that which is necessary to verify their nature, characteristics and functionality. Therefore, should you decide to exercise your right to return purchased products, Darcy & Grey has the right to not accept returned products or to not fully refund the amounts paid for purchased products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged.

PAYMENTS 

Payment of the product prices and relevant costs for delivery must be made by using one of the procedures indicated on the order form.  Under no circumstance will you be charged costs that are higher than those actually incurred by the Vendor, in relation to your previously selected payment method.

In case of payment by Credit Card or Debit Card, all details (for example, Card Number or Expiration Date) will be sent by encrypted protocol to Allied Irish Bank or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever.  Such details will not be used by Darcy & Grey except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police.  The price for the purchase of products and the relevant costs for delivery, as indicated in the order form, will be charged to your debit or credit card account when the purchased products are actually shipped.

DISPATCH & DELIVERY

For specific product delivery procedures, please visit the dispatch & delivery section.  Please read these sections carefully.  The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

CUSTOMER CARE

To request any additional information, please contact us by email hello@daryandgrey.com.

RETURNS & REFUNDS

In accordance with consumer protection legislation, you may return products purchased from daryandgrey.com, without any penalty and without specifying the reason, within fourteen (14) days of receiving the products purchased on darcyandgrey.com, using Returns Slip.  Which may be filled out and sent directly online through the website, or you may draft and send the Vendor another declaration explicitly stating your decision to withdraw from the contract.

If you choose to use the Returns Slip to send the form directly online through the website, the Vendor will send you an e-mail confirming receipt of the withdrawal request.

Should you instead choose to send another type of withdrawal request, you will be responsible for proving that you exercised your withdrawal right in a proper, timely manner.

In order to withdraw from the contract and make a return, you may choose one of the following methods, in accordance with consumer protection legislation, within fourteen (14) calendar days (beginning on the day you received the products (or for purchases of multiple products, the day on which you received the last product)

  • use of the Returns Slip (in conformity with the standard form in accordance with consumer protection legislation, to be duly compiled and submitted by email at hello@daryandgrey.com;
  • use of the Returns Slip (in conformity with the standard form in accordance with consumer protection legislation), duly compiled and submitted to the Vendor;
  • sending the Vendor another declaration explicitly stating your decision to withdraw from the contract.  If you choose to use the Returns Slip to send it directly to us at hello@darcyandgrey.com, the Vendor will send you an e-mail confirming receipt of the withdrawal request.
    Should you instead choose to send another type of withdrawal statement, you will be responsible for proving that you exercised your withdrawal right in a proper, timely manner.

Once you have exercised your right to withdraw from the contract, you must return the products to the Vendor within fourteen (14) days of when you informed the Vendor of your decision to withdraw from the contract. 

Except in certain specific circumstances, duly specified in the Returns & Refunds section, you are not permitted to exchange or to replace purchased products with other products. Exchanges are allowed in certain circumstances if requested not later than fourteen (14) days of the date of delivery of the products by using the Returns Slip. You may only request the replacement of one or more purchased products from a single order with products that are the same model but a different size and/or colour. 

The return right - besides compliance with the terms in accordance with consumer protection legislation and the procedures shall be deemed correctly exercised once the following conditions have been fully met:

  • days from receipt of your decision;
  • the products must be returned, complete and unused, in their original packaging
  • the returned products must be sent to us within fourteen (14) days of when you informed the Vendor of your decision to withdraw from the contract;
  • products must not be damaged.

Whenever the conditions are not respected, you will not be entitled to a full refund of the amounts already paid to the Vendor.  You will indeed be responsible for the decrease in value of the returned products, following a use other than the one necessary to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 percent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the provided refund, whereby you will be specifically informed, via e-mail, by the Vendor.  Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may choose to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, informing the Vendor thereof according to the procedures of which you will be advised.  Otherwise, the Vendor may retain the products and an amount corresponding to the percent deducted from the refund.
 
In the event that the checks do not have a positive outcome, the Vendor takes steps to inform you, via e-mail, that a decrease in value of the returned products has been detected, deriving from your failure to comply with the conditions.  The Vendor simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to the possibility of your having the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor.
  
If the return right is exercised in conformity with the applicable law and the provisions set forth in this section, Darcy & Grey shall refund the amounts paid for the returned products according to the methods and times of our standard refund procedure.

The refund procedure will be initiated by Darcy & Grey within fourteen (14) days of when Darcy & Grey was informed of your decision to return.  The procedure will begin after checking to ensure that the customer's return is in accordance with the Returns & Refunds Policy and that the returned products have been accepted. 

In the event that your return does not comply with the terms and conditions, you will not be entitled to any refund of sums already paid to Darcy & Grey; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to Darcy & Grey.  If you do not wish to receive the products in the conditions in which they were sent back to Darcy & Grey, Darcy & Grey shall be entitled to keep the products and withhold the sums already received. 

RETURNS & REFUNDS TIMES & PROCEDURES

After the products have been returned, Darcy & Grey shall check the conformity of the products with the conditions.  When Darcy & Grey is able to confirm that such conditions have been met, Darcy & Grey shall send you an e-mail confirming the acceptance of the returned products and will arrange to reimburse you. 

Whatever payment type you used, the refund procedure shall be started by Darcy & Grey, in accordance with consumer protection legislation, within fourteen (14) days of when Darcy & Grey was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted. 

If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by Darcy & Grey to the individual who made the payment.

PRIVACY

You will find information on how we process your personal data by clicking Privacy & Cookie Policy.

You are advised to read, if you haven't already done so, our Terms and Conditions which also contain important information on how we process the personal data of our users and on the security systems of darcyandgrey.com.

For further information on our Privacy Policy you can contact us at hello@darcyandgrey.com.

GOVERNING LAW

The website is controlled and operated in Ireland.  Any Terms and Conditions concerning the usage of this website will be governed by the laws of Ireland and any dispute concerning use of this website will be determined exclusively by the Irish Courts.

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons.  The new Terms and Conditions of Sale shall be effective as of the date of publication on darcyandgrey.com.

TERMS AND CONDITIONS OF USE

Welcome to our website ("darcyandgrey.com").  These Terms and Conditions of Use govern the access to and use of darcyandgrey.com.  The access to and use of this website as well as the purchase of products on darcyandgrey.com are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you.

This website is managed and maintained by Darcy & Grey ("darcyandgrey.com"), with registered office at 25 Priory Drive, Eden Gate, Delgany, Co Wicklow and Registration Number 586215?.  To request any additional information, please contact us by visiting our www.darcyandgrey.com. 

Darcy & Grey may amend or simply update all or part of these Terms and Conditions of Use.  Any amendment or update to the Terms and Conditions of Use shall be posted for our users on the Home Page at the bottom of the page of daryandgrey.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section.


Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated Terms and Conditions of Use of darcyandgrey.com.  If you do not agree to all or part of Darcy & Grey'sTerms and Conditions of Use, please do not use our website.

The access to and use of darcyandgrey.com, including display of web pages, communication with Darcy & Grey, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity.

Remember that you will be liable for your use of darcyandgrey.com and its contents. Darcy & Grey shall not be considered liable for any use of the website and its contents made by any of its users that is not compliant with the laws and regulations in force, without prejudice to Darcy & Grey's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent), as well as for any improper use of such data or information.

Privacy & Cookie Policy

We recommend that you read the Privacy & Cookie Policy which also applies in the event that users access to darcyandgrey.com and use the relevant services without making purchases.  The Privacy & Cookie Policy will help you understand how and for what purposes darcyandgrey.com collects and uses your personal data.

Intellectual Property Rights

The contents of darcyandgrey.com, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material posted on darcyandgrey.com in any format, including menus, web pages, graphics, colours, schemes, tools, fonts, design of the website, diagrams, layouts, methods, processes, functions and software which are part of darcyandgrey.com, are protected by copyright and by any other intellectual property right of Darcy & Grey and of the relevant right-holders.  The reproduction, wholly or in part, in any form whatsoever, of darcyandgrey.com and of its contents is not allowed without Darcy & Grey’s written consent.

Darcy & Grey has the exclusive right to authorise or prohibit any reproduction (whether direct and indirect, temporary or permanent or by any other mean or in any form, in whole or in part) of darcyandgrey.com and its contents. 

As far as the use of darcyandgrey.com is concerned, you are only authorised to display the website and its contents.

You are also authorised to carry out all the other temporary acts of reproduction which are transient or incidental and an integral and essential part of displaying darcyandgrey.com and its contents and which have no independent economic significance.  You are also authorised to surf on the website for the lawful use of darcyandgrey.com and its contents.

You are not authorised to reproduce by any means or in any form, in whole and in part, darcyandgrey.com and its contents.  Any reproduction must be authorised from time to time by Darcy & Grey or, if necessary, by the authors of the work posted on the website. Such reproductions shall be carried out for lawful purposes and in compliance with copyright and the other intellectual property rights of Darcy & Grey and of the authors of the works posted on the website. 

The authors of works posted on darcyandgrey.com are at any time entitled to claim the authorship of their work and to object to any distortion or any other modification of the works, including any damage to the works which may prejudice the honour and reputation of the authors.

You undertake to comply with the copyright of the authors who chose to publish their work on darcyandgrey.ie or have cooperated with darcyandgrey.com in the creation of new expressive and artistic works which are intended for publication, not exclusively on the website, or which are an integral part of the website.

In any event, you are not authorised to use, in any manner or form whatsoever, the contents of the website or any single work protected by copyright or any other intellectual property right.  By way of example, you must not alter or modify the web contents or any work protected by copyright and by any other intellectual property right without Darcy & Grey’s consent and without the consent, where necessary, of each author of the works posted on darcyandgrey.com.

Trademarks & Domain Names

Darcy & Grey is the exclusive owner of the logos and registered trademarks "Darcy & Grey" and "darcyandgrey.com" and of any other sign which includes the word "Darcy & Grey" and the domain name "darcyandgrey.com".

All of the other signs which are used for distinguishing the products sold on darcyandgrey.com posted on the website are registered trademarks of the respective owners and are used on darcyandgrey.com only for the purpose of distinguishing, describing and advertising the products sold on darcyandgrey.com.

Darcy & Grey and all of the other owners of registered trademarks are entitled to the exclusive use of the trademarks respectively owned.

You are not authorised, without the consent of Darcy & Grey and of any other owner of the registered trademarks posted on the website, to use such trademarks for distinguishing products or services.

Any unlawful or unauthorised use of such trademarks is prohibited and gives rise to serious legal consequences.  Such trademarks and any other sign posted on darcyandgrey.com must in no way be used in order to obtain undue advantage from the distinctive character or reputation of these trademarks or in such a way as to damage them and their owners.

Links to Other websites

darcyandgrey.com may contain links to other websites which are in no way connected to darcyandgrey.com or Darcy & Grey.

Darcy & Grey does not control or monitor such third party websites or their contents. Darcy & Grey shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those websites.

Please, pay attention when you access these websites through the links provided on darcyandgrey.com and carefully read their terms and conditions of use and their privacy policies.  Our Terms and Conditions and Privacy & Cookie Policy do not apply to the websites of third parties.

When Darcy & Grey provides links to other websites, Darcy & Grey does not recommend that its users access these websites and it does not provide any guarantees to their web content or to services and products supplied and sold by these websites to Internet users.

Links to darcyandgrey.com

Please, contact Darcy & Grey at the following e-mail address: hello@darcyandgrey.com if you are interested in linking the Home Page of darcyandgrey.com and other web pages which can be publicly accessible.  You are requested to contact Darcy & Grey for requesting our consent to linking darcyandgrey.com. Darcy & Grey grants links to darcyandgrey.com free of charge and on a non-exclusive basis.

Darcy & Grey is entitled to object to certain links to its website in the event that the applicant who intends to activate links to darcyandgrey.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis Darcy & Grey or the latter's suppliers, or when Darcy & Greyfears that such practices or such activities might be adopted by the applicant in the future.  In any event, it is forbidden to post deep links (such as deep frames) to darcyandgrey.com or to use unauthorised meta-tags without Darcy & Grey's consent.

Disclaimers on Content

Darcy & Grey has made all efforts to prevent the publication on its website of content describing or representing situations of physical or psychological violence or which, according to the sensitivity of darcyandgrey.com's users, might be deemed to violate civil beliefs or human rights and dignity, in all its forms and expressions. 

In any event, Darcy & Grey does not warrant that the contents of the website are appropriate or lawful in other Countries outside Ireland.

However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access our website and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by darcyandgrey.com shall be your exclusive and personal responsibility.

Darcy & Grey has also adopted measures to ensure that the content of darcyandgrey.com is accurate and does not contain any incorrect or out-of-date information.

However, Darcy & Grey cannot be held liable for the accuracy and completeness of the content posted by Darcy & Grey on its website, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, Darcy & Grey cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the Internet.  In the event of any problem in using our website please contact us at hello@darcyandgrey.com. We will be at your disposal to assist and help you to restore your access to the website, as far as possible.

At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser.

Although Darcy & Grey shall use its best efforts to ensure regular access to its website, the dynamic nature of the Internet and web content may not allow darcyandgrey.com to operate without any suspensions, interruptions or discontinuity due to updating the website.

Darcy & Grey has adopted adequate technical and organisational security measures to protect services on darcyandgrey.com, integrity of traffic data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of darcyandgrey.com, and to avoid unauthorised or unlawful access to such data and information.

Our Business Policy

Darcy & Grey has adopted a business policy; its mission consists of selling products through its services and its website to the "consumer" only.  "Consumer" shall mean any natural person who is acting on darcyandgrey.com for purposes which are outside his or her trade, business or professional activity (if any).

If you are not a consumer, please do not use our services for purchasing products on darcyandgrey.com.  Darcy & Grey shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the Terms & Conditions.

Governing Law

The website is controlled and operated in Ireland. Any terms and conditions concerning the usage of this website will be governed by the laws of Ireland and any dispute concerning use of this website will be determined exclusively by the Irish Courts.